Terms & Conditions
General Terms and Conditions
Check in time is 15:00. We do make every effort whenever possible to have your room prepared for you at your arrival so don’t forget to inform us of your arrival time. If your room is not ready when you arrive, you are welcome to store your luggage with us , free of charge. Check out time is at 11:00 morning the latest. Similar to check in procedure, you are welcomed to store your luggage free of charge. Room cleaning: Rooms are cleaned every day between 09:00 and 13:30. In order to help preserve the environment by saving water and energy, please inform us of the frequency you would like for us to change your towels. You can choose to change them daily, every few days or at your request. Bed linen is changed every 3 nights. Smoking is not allowed in all rooms and indoor facilities. Reservations: In order for a reservation to be complete, an amount of no less than 25% of the total sum must be paid in advance. The exact amount and full instructions on how to complete the payment are given after reservation. Payments can be made by bank transfer or credit card and all advance payments must be at least the equivalent amount of one night. We do reserve the right to request payment of 100% of the total prior or upon arrival. Pets: Pets are not allowed in all rooms and hotel facilities. Local tax 0.50€ per night will be charged for every room and is not included in the agreed room price. By Greek law it is added to the room price and paid by the guests at check out.
Customer is responsible to provide his personal data, as requested during the booking process, which shall be true and accurate and as imprinted in the Customer’s identification card or passport. In addition, Customer is obliged to keep his contact details updated, as necessary, in order to be able to provide our services and execute this Agreement. The Guesthouse will not have any liability to make notifications to the Customer relating to this Agreement, if the Customer’s contact details are false, misleading or outdated and the Customer is not possible to be reached, in which case it is hereby agreed by the Customer that he or she waives his or her right for notifications. It is not possible to book a specific room in the guesthouse, except if this is explicitly stipulated in the Booking Confirmation. The Customer is able to book a specific type of room from a list of types of rooms found in Afanos Guesthouse official website.
Cancellation & Date Change Policy
For cancellations 31 days or more prior to arrival date , 100% of advance payments will be refunded. For cancellations 20 days or less before the date of arrival, advance payments will not be refunded. After the reserved arrival date all the days that have been reserved by the guest will be charged, irrespective of delayed arrival or earlier departure dates, than the ones he reserved. In case the guest does not arrive on the reserved arrival date and has not informed or changed his reservation, the reserved room will be released for other client on the date that the agreed rent for the room is not paid.
Payment Terms & Cancellation policy
You may pay for your stay in Afanos Guesthouse with all available methods, such as cash, credit card, ebanking, money transfer or any other method to be accepted by us in the future. Our payment policy is the following: • For Non Refundable Rates, upon reservation, the full amount will be charged on your credit card, which will be non-refundable in case of cancellation, modification or non-show. • For Flexible Rates, a credit card guarantee is required, in order to secure your reservation. The guesthouse reserves the right to pre-authorize credit cards prior to the Guest’s arrival. The credit card will be charged only if cancellation fees are applicable, based on the guesthouse’s cancellation policy. Our cancelation policy is the following: • For Non Refundable Rates, no free cancellation is allowed for these rates. If the booking is cancelled or modified or in case of non-show of the Customer and his or her Guests, an amount equal to the 100% of the booking rates will be charged as cancellation fees. • For Flexible Rates, cancellation policies may vary, depending on the guesthouse’s policy and the dates of your reservation. In case you want to change your booking or your arrival and departure dates (check in & check out), you must send your request to the guesthouse. The Guesthouse is not obliged to accept such request and this will depend on the guesthouse’s availability, the dates you initially booked and other factors. In addition, this may entail extra charges, which will be communicated to you. In case the guesthouse accepts your request and you approve any additional charges that may apply, you will receive an updated Booking Confirmation. Only an updated Booking Confirmation shall be considered as valid approval of a change of booking or a change in arrival and departure dates on behalf of the guesthouse. The Customer is obliged to pay the Overnight Stay Tax (0.5€) that is imposed by the Greek Government. The Overnight Stay Tax will be payable by guests when checking in. Payment can be made by cash or credit card.
Lost Items, Valuables & Property
In case you lose any items, valuables or property during your stay in our guesthouse, you should immediately inform the front desk of the guesthouse. For our Guests convenience we keep all lost items, valuables or property found for a period of one (1) month, after the date our personnel found them. In case we find any items and valuables, we have no obligation to contact our Guests, in order to inform them accordingly. If we are not notified by our Guests that they have lost specific items, valuables or property within one (1) month from their departure (check out date), our guesthouse will not have any obligation to return them, since it is our policy to dispose any such lost items, valuables and property that are found in our guesthouse after one (1) month. In case of any return of lost items, valuables and property to you, the postage or courier costs will be born by you.
Damages To Hotel Property
Our Guests are responsible for any damage caused to the guesthouse room or any furniture and equipment therein as well as the guesthouse establishment due to any act or omission attributable to them or their invitees. In such case, the Customer shall be jointly liable with his or her Guests and invitees. If such damage is detected after the Guests have departed, our guesthouse reserves the right to make a charge to the Customer's credit or debit card, in which case, our guesthouse reserves the right to charge the Customer with the cost of replacing any items that were damaged or removed without consent from the guesthouse by the Customer, his or her Guests or invitees. The charge will be the full replacement amount of the missing or damaged item, furniture or equipment.
The health and wellbeing of our team and guests are always our first priority! Therefore, we have implemented additional measures that meet the HEALTH FIRST protocols, to ensure the safety of everyone on a daily basis.